Automotive retailers' profitability is highly correlated with the effectiveness of the Operational Practices Implemented. This means that underperforming dealers can substantially improve their Profitability through the Implementation of Efficient Operational Practices such as Performance Planning and Monitoring, Talent Management and Customer Loyalty Enhancement. 

Operational excellence still represents an open issue for automotive retailers. On one hand, they lack managerial skills in financial management and performance monitoring. On the other hand, dealers cannot rely on fully featured Dealer Management Systems (DMS), which are unable to provide an exhaustive set of information to monitor business health and promptly identify critical issues to be tackled. 

To analyse the state-of-the-art of automotive retailers operational practices, ELAM Nepal focuses on four areas of analysis and deeply investigate for sustainable improvement to the client’s channels in Nepal.